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Frequently Asked Questions

If you didn’t find an answer below or have a donation-related question, please email donation@redcrescent.kz. We will be sure to reply to you as soon as possible. Alternatively, you can contact us at +7 (272) 236 76 23 or info@redcrescent.kz

The easiest way to support the work of the Red Crescent of Kazakhstan is to donate online or call us at +7 (272) 236 76 23.

The Red Crescent of Kazakhstan has more than 85 years of experience in disaster response and assistance to socially vulnerable people. Therefore, in times of emergency, the Red Crescent of Kazakhstan has a team that knows the area, its language, culture and problems and can quickly arrive on the scene.

What makes the Kazakhstan Red Crescent particularly effective is its network of volunteers, united by seven fundamental principles, including neutrality, which provides access to areas where other organizations may be denied access. All employees of the Kazakhstan Red Crescent are guided by a common goal: to help those who need it most, regardless of where they live, race, political beliefs, religion, social status or culture.

You can learn more about our activities on our official website redcrescent.kz

 

About donating online

If you would like to make an anonymous donation, simply write "ANO" in the appropriate fields. However, if you wish to receive confirmation that the donation has been received, you will need to provide an actual email address.

If your email address is correct, you will receive a confirmation that your donation has been received.

If you do not receive a confirmation email within 15 minutes, please email us to request a confirmation that the donation has been received

Regular donations

Regular donations are donations that will be automatically deducted from your card each month

Your ongoing support is very important because it enables us to act quickly in times of crisis. It enables us to make our long-term planning more effective. With regular donations, you support our vital activities, thereby helping people

To sign up for regular donations, you need to go to the donations page, select the "I donate every month" option, choose an amount you are comfortable with and fill in the remaining fields

The first payment will be debited on the 5th of the following month, then on the 5th of each month thereafter.
The donation is debited only once a month.

If you want to change the amount of monthly donations, please write to us.

Your regular donations cannot be tied to a specific project or region: we use them to benefit those most in need.
This allows us to be more operationally flexible.

We cannot change the details of your card from which regular donations are debited. In order to continue making monthly donations, you need to re-register in the regular donations program with your new card details

If you would like to pause your regular donations, please contact us.

Other ways to support the Red Crescent of Kazakhstan

Unfortunately, we only accept in-kind donations from the individuals in exceptional cases. Information about this will be posted on our website as well as on social media. We do not accept medicines.

The assistance programs have a very complex structure. All items must meet very clear quality standards and be appropriate to the place and setting where they will be used. Moreover, in-kind assistance would require substantial human and material resources to sort, store and transport the goods received

To make a donation by bank transfer, please send the following information to your bank:

Public Association "Red Crescent Society of the Republic of Kazakhstan"

Legal address: 86, Kunayeva str., Almaty city

BIN 961 240 004 229

KZ7996502F0009691150

Branch of "ForteBank" JSC

IRTYKZKA

Beneficiary Code 18

Tel: +7 (727) 236 76 23

Many companies support the initiative of their employees in humanitarian issues, including encouraging donations: for example, after collecting donations from employees, the company can contribute the same amount or part of it in its own name. Red Crescent of Kazakhstan welcomes such initiatives, but the administrative side of such programs should be as simple as possible. In this regard:

Employees - please provide your employer with proof of the donation made. (If you donate online, a receipt will be emailed to you automatically). Your company can then make a contribution. If you are paying by bank transfer, you can request an email confirming that your donation has been received.

Employers - please ask your employees to provide receipts confirming donations made. Then make your contribution by any of the available methods: online payment or bank transfer. If you would like us to tally your donations, please contact us before launching a fundraising initiative. This will make it easier for us to track your employees' donations.

The activities of the Red Crescent of Kazakhstan are funded solely by voluntary donations. Therefore, we are grateful to all companies and organizations that want to support us.

You can check out our section for corporate partners or If you would like to change the amount of monthly donations, write to us.

Yes! The activities of the Red Crescent of Kazakhstan are funded by voluntary donations, so we are grateful to all people and organizations that raise funds for our activities.

However, we have strict ethical rules and we ask our partners to follow them. To avoid disappointment, please email us a brief description of your project for approval. If we have not given permission earlier, we reserve the right to demand that the campaign is stopped immediately.

You can become a volunteer by registering on our website.

The use of Kazakh Red Crescent logo is subject to strict rules. First of all, the Red Cross and Red Crescent emblem is a symbol of the protection provided by the Geneva Conventions during armed conflicts. It is very important that it continues to meet these objectives.

You may therefore only use our logo if you have our explicit written consent. We kindly ask you to send us a brief description of your campaign before you start using our logo.

If we have not given you permission, we reserve the right to demand that you remove our logo from your website immediately.

Fraudulent emails and websites

Some fraudulent websites use Red Cross/Red Crescent names or emblems when soliciting donations for victims of conflict or disaster. Please only donate through official channels.

The only official sources of information about the activities of the Red Crescent of Kazakhstan are our website www.redcrescent.kz and our official Instagram page @redcrescent.kz

Also, some scammers send e-mail messages asking people to pay a fee allegedly for employment opportunities or courses, or to attend non-existent conferences.

If you unexpectedly receive any suspicious e-mail message, be careful with it.

The official email address of the Red Crescent of Kazakhstan always ends with @redcrescent.kz. If you receive a message that is not related to our domain name or if you are in doubt, please write to us.

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